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Complaints Policy

If we have gotten something wrong, we will apologize and where possible we will try to put things right.  We also aim to learn from our mistakes and use the information we gain to improve our services. Sometimes, you might be concerned about matters that are not decided by us (external decisions made by the HSE) and we will then advise you about how to make your concerns known. 

Complaints Procedure

All complaints whether verbal or written should be taken seriously and handled appropriately, sensitively and confidentially by our doctors, nurses and administrative staff. We commit to safeguarding the rights and dignity of our patients and members of staff in the implementation of this policy. Learning from comments, suggestions and complaints helps us to continuously improve our service and that is the spirit in which we receive feedback.


Help us to reach the highest standards by having your say!

(061) 376 - 349

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